Garantía

PROCEDIMIENTO PARA HACER UNA RECLAMACIÓN Y LÍMITES DE RESPONSABILIDAD:

Product Installation:

Para reclamar esta garantía limitada, debe notificar al fabricante por escrito dentro de los quince (15) días posteriores al descubrimiento del supuesto defecto de fabricación a la siguiente dirección:

Green Tree Eco-Friendly Services Ltd.
5925 104 Calle
Edmonton, AB, T6H 2K5
O por correo electrónico a Warranty@StoneDecks.com

Como condición de esta garantía, se debe proporcionar lo siguiente al fabricante con un aviso por escrito de una reclamación. No hacerlo dentro del plazo especificado anteriormente anulará esta garantía y el fabricante quedará liberado de cualquier. Toda responsabilidad por el defecto o el reclamo: i. proporcionar evidencia satisfactoria de defectos en los azulejos comprados, que incluyen, entre otros, una descripción y fotografías del área afectada del Producto; ii. comprobante de compra o cesión del comprador usuario final original; iii. prueba de identidad que muestre la dirección actual; iv. prueba de uso, instalación, mantenimiento y cuidado de acuerdo con el Manual del propietario de Tanzite del fabricante, las especificaciones escritas del fabricante y los estándares de la industria. Si una reclamación se relaciona con la tinción inadecuada del Producto, además de lo anterior, se debe cumplir con lo siguiente antes de proporcionar una notificación por escrito de una reclamación al Fabricante. Si no lo hace dentro del plazo especificado anteriormente, se anulará esta garantía y el fabricante quedará exonerado de toda responsabilidad por el defecto o la reclamación:

El área afectada del Producto debe limpiarse de acuerdo con el Manual del propietario de Tanzite del fabricante y las especificaciones escritas del fabricante. Agua y jabón o limpiadores domésticos suaves dentro de los tres (3) días posteriores a la exposición del alimento o bebida a la superficie o la primera aparición del moho y hongos.
Si el área afectada sigue siendo razonablemente insatisfactoria después de que se haya limpiado el área afectada del Producto como se establece anteriormente. El área afectada del Producto debe limpiarse profesionalmente a cargo exclusivo de la parte antes de realizar una reclamación o contemplar una reclamación.
Si el área afectada permanece razonablemente insatisfactoria después de la limpieza profesional, se puede hacer un reclamo bajo esta garantía, siempre que dicho reclamo se realice dentro de los treinta (30) días posteriores a la limpieza profesional.

Si se realiza una reclamación de garantía válida, la recuperación por parte del fabricante queda a su entera discreción por cualquiera de los siguientes:

Reemplazo de una parte del Producto defectuoso con el mismo producto o equivalente [con el costo de transporte, mano de obra, materiales y costos de instalación, mantenimiento o reemplazo no cubiertos por esta garantía] como se calcula a continuación;
Reparación o pulido del Producto defectuoso;
Reembolso de una parte prorrateada del precio de compra original pagado por dicho Producto defectuoso [pero sin incluir el costo de transporte, mano de obra, materiales y costos de instalación, mantenimiento o reemplazo del Producto] según se calcula a continuación;
Combinación de los anteriores.

Siempre que las obligaciones del Fabricante se limiten únicamente al Producto o partes del Producto que se demuestre que tienen defectos de conformidad con los términos de esta garantía y el Fabricante. Para realizar una reclamación bajo esta garantía limitada, debe notificar al fabricante por escrito dentro de los quince (15) días posteriores al descubrimiento del supuesto defecto de fabricación a la siguiente dirección:

Green Tree Eco-Friendly Services Ltd.

5925104 Street Edmonton, AB, T6H 2K5

O por correo electrónico a Warranty@StoneDecks.com.

Si se realiza un reclamo de garantía válido en virtud del presente, el porcentaje de dicho reclamo válido para el que se requiere el fabricante queda a su entera discreción. Un reembolso o un reemplazo de conformidad con esta garantía que comience el undécimo (11) año después de la fecha original de compra del Producto se reducirá en un cinco (5%) por ciento cada año a partir de entonces. Reducir el 5% cada año a partir de entonces hasta que quede el diez (10%) por ciento de dicha reclamación válida. En este momento, no habrá más reducción en el porcentaje de un reclamo válido por el cual el Fabricante debe, a su total discreción, reembolsar o reemplazar de conformidad con esta garantía. Para mayor claridad, en ningún caso se requerirá que el fabricante reembolse más que la parte prorrateada del precio de compra original o que reemplace más de la parte prorrateada del Producto defectuoso según se calcula en este documento. Si el único y exclusivo recurso descrito anteriormente no cumple con su propósito esencial, la responsabilidad del Fabricante se limita al valor monetario, sobre la base de un metro cuadrado, del precio de compra original del Producto o parte del Producto que debe reemplazarse de acuerdo con los términos de esta garantía. En la máxima medida permitida por la ley, esta garantía no cubrirá y el fabricante no será responsable de los costos y gastos, incluidos, entre otros, el transporte, la mano de obra y los materiales incurridos con respecto a la instalación, el mantenimiento o la extracción del Producto. o Producto afectado o la instalación de materiales de reemplazo.

El fabricante no pagará por el reemplazo de ninguna parte de la instalación que no esté probada como defectuosa.

En la máxima medida permitida por la ley, los costos y gastos incurridos con respecto a la remoción e instalación del Producto defectuoso o la instalación de materiales de reemplazo, incluidos, entre otros, los costos de flete, mano de obra y materiales, están excluidos de esta garantía. Si el Producto utilizado en la instalación original ya no está disponible, el Fabricante se reserva el derecho de determinar un sustituto adecuado a su opción, pero solo proporcionará un producto de reemplazo para el Producto defectuoso y no la instalación completa.

El fabricante se reserva el derecho de inspeccionar todos y cada uno de los defectos antes de cualquier reparación, corrección o solución de dicho defecto. Si el Fabricante, a su entera discreción, elige o se le exige participar en la reparación, corrección o solución de cualquier defecto, el Fabricante debe estar incluido en todas las discusiones y decisiones relacionadas con dicha reparación, solución y / o solución. Si al Fabricante no se le notifica de manera oportuna, o si no se le permite al Fabricante el derecho de inspección, discusión o toma de decisiones antes de la reparación, remediación o solución de cualquier defecto, esta garantía se anula y el Fabricante es liberado de cualquier y toda la responsabilidad por el defecto o la reclamación.

Lippage:

Lippage refers to differences in elevation between edges of adjacent tile modules. The perception of height variances is influenced by a number of factors, including allowable warpage of the tile modules, warpage of the deck structure, the angle of light creating shadows and highly reflective surfaces accentuating otherwise acceptable variance in modules. After installation when lippage is present it should be corrected by the installer. To eliminate or address lippage, the proper preparation of the base and installation of the Product is required by skilled professionals. Lippage is an installation defect and not covered by this warranty.

Variations:

Variation in veining, fissures, pits, texture, color and shade are inherent characteristics of all tiles of this nature, and will vary from tile to tile as well as from lot to lot. The Manufacturer does not warrant the Product for shade, size, thickness, warping, cleft variations, surface finish variations, or other natural variances on the Product. An inherent characteristic of all tiles manufactured as the within Products are, is that they will bow, wedge and warp to a certain degree and may slightly vary in size from batch to batch. These variations in size and color are due to changes in moisture and thermal loads which can alter the tiles during production. Batches of tile are identified and separated into lots by specific shade and caliber. Product samples are representative only and may not be an exact match to supplied materials due to variations in manufacturing and the natural raw materials making the Product. Photographic color images may not be an exact product match to the supplied Product as the supplied Product may have slight differences in color, shade, and/or surface appearance. The Manufacturer’s website, marketing literature and promotional materials may not represent the true nature of the Product.

Maintenance and Cleaning:

The Product must be properly maintained and cleaned in accordance with the Manufacturer’s Tanzite Owner’s Manual, and Manufacturer’s written specifications and industry standards. Failure to regularly and properly clean and maintain the Product will void this warranty. The Product contains abrasives creating a rough surface, and cleaning challenges because dirt and other contaminants lodge in the surface. Extra attention is necessary to assure contaminants are removed promptly. For clarity the Product should not be in contact with any toxic substances, acids, bases, or other substances that will damage its surfaces.

Normal Wear and Tear:

This warranty does not cover normal wear and tear and any other problems that are caused by conditions, malfunctions, or damage not resulting from defects at the time of purchase, in the manufacturing of the Products, in accordance with ANSI A137-1-2017 standards.

Impacts and Abrasions:

The warranty does not apply to normal wear and tear, spalling or other breakage or damage that may be caused by impact, abrasion or inappropriate or inadequate live loads. Never allow hard, sharp-edged, or heavy, objects to fall or otherwise causing an inappropriate load on the Product as any resulting such damage, chipping, or cracking, to the surface of the Product is not covered by this warranty.

Misuse of the Product:

The misuse including but not limited to accidents, negligence, physical or chemical abuse or other damage to the Products that may result from deliberate act or negligence on the part of the customer, buyer, owner of the property where the Product is installed, installer or any third party is not covered by this warranty. The improper handling, storage, abuse or neglect of Product on the part of the customer, buyer, owner of the property where the Product is installed, installer or any third party is not covered by this warranty.

Acts of God, Ordinary Wear and Tear, Intentional or Negligent Acts:

This warranty does not apply to any damage resulting from or related to an act of God [including but not limited to flooding, tornado, strong winds, storms, fire, lightning, earthquake etc.]; environmental conditions and atmospheric conditions [air borne pollutants and contaminants]; staining from foreign substances [acids, bases]; normal weathering including but not limited to exposure to sunlight, wind, rain, weather, environmental conditions and atmospheric conditions; fire; vandalism; ordinary wear and tear; improper handling, storage, abuse or neglect of the Product or other damage to the Products that may result from deliberate act or negligence on the part of the customer, buyer, owner of the property where the Product is installed, installer or any third party.

Applicable Building Codes:

Applicable building codes and laws may dictate minimum the Product performance specifications, and the Manufacturer does not warrant the Product where the use, or installation, of the Product violates applicable building codes and laws.

Limiting of Liability:

At the time of manufacturing, the Product achieves the necessary values for the ANSI A137.1-2017 standards. Tests are performed on random samples of the Product by an independent testing laboratory and are believed to be representative of the general quality of the Product. To the fullest extent permitted under the law, under no circumstances will the Manufacturer be liable for incidental or consequential damages, whether such damages are sought in contract, in tort (including but not limited to negligence and strict liability) or otherwise, and the Product liability for non-personal injury claims with respect to products shall in no event exceed the replacement of such defective products or refund as set forth herein. Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State or Province to Province.

MAKING A WARRANTY CLAIM AND LIMITS ON LIABILITY:

To make a claim under this limited warranty, you must notify the Manufacturer in writing within fifteen (15) days of the discovery of the alleged manufacturing defect to the following address:

Email to: warranty@tanzite.com

As a condition of this warranty, the following must be provided to the Manufacturer with written notice of a claim, failing which this warranty is voided and the Manufacturer released from any and all liability for the defect or the claim:

Provide satisfactory evidence of defects in the tiles purchased, including but not limited to, a description and photographs of the affected area of the Product,
Proof of purchase or assignment from the original end-user purchaser;
Proof of identity showing current address,

As a condition of this warranty proof of use, installation and maintenance and care pursuant to the Manufacturer’s Tanzite Owner’s Manual, and Manufacturer’s written specifications and industry standards must be provided to the Manufacturer upon its request, failing which this warranty is voided and the Manufacturer released from any and all liability for the defect or the claim. If a claim relating to the a manufacturing defect and the improper staining of the Product, in addition to the foregoing, the following must be complied with prior to providing a written notice of a claim to the Manufacturer, failing which this warranty is voided and the Manufacturer released from any and all liability for the defect or the claim:

i. the affected area of the Product must be cleaned in accordance with the Manufacturer’s written specifications.

ii If the affected area remains reasonably unsatisfactory after the affected area of the Product has been cleaned as set forth above, then the affected area of the Product must be professionally cleaned at the sole expense of the party making the claim or contemplating a claim.

iii. If the affected area remains reasonably unsatisfactory after the professional cleaning, a claim may be made under this warranty, within fifteen (15) days of the professional cleaning

If a valid warranty is made, recovery the Manufacturer at its complete discretion by any of the following:

Replacement of a portion of defective Product with same or equivalent product [with the cost for freight, labor, materials and costs for installation, maintenance or replacement not being covered by this warranty] as calculated below
Repair or re-polish of the defective Product;
Refund a prorated portion of the original purchase price paid by for such defective Product [but not including the cost for freight, labor, materials, and costs for installation, maintenance or replacement of the Product] as c calculated below
Combination of the above provided that the Manufacturer’s obligations are limited only to Product or parts of the P Product that are proven to be defective pursuant to the terms of this warranty and the Manufacturer.

If a valid warranty claim hereunder is made, the percentage of such valid claim which the Manufacturer is required in its complete discretion to refund or replace pursuant to this warranty shall commence the eleventh (11) year after the original date of purchase of the Product be reduced by five (5%) percent each year thereafter, reducing 5% each and every year thereafter until ten [10%] percent of the such valid claim remains, at which time there shall be no further reduction to the percentage of the valid claims which the Manufacturer is required in its complete discretion to refund or replace pursuant to this warranty. For clarity in no event shall the Manufacturer be required to refund any more than the prorated portion of the original purchase price or replace more than the prorated portion of the defective Product as calculated herein. In the event that the sole and exclusive remedy described above fails of its essential purpose, the liability of the Manufacturer is limited to the monetary value, on a square-foot (square-meter) basis, of the original purchase price of the Product or portion of the Product required to be replaced pursuant to the terms of this warranty. To the fullest extent permitted under the law, this warranty shall not cover and the Manufacturer shall not be responsible for costs and expenses, including but not limited to labor, costs, and freight, incurred with respect to the installation, maintenance, or removal of the Product or affected Product or the installation of replacement materials. The Manufacturer will not pay for the replacement of any portion of the installation that is not proven to be defective.

To the fullest extent permitted under the law, the costs and expenses incurred with respect to the removal and installation of the defective Product or the installation of replacement materials, including but not limited to freight, labor, and materials costs are excluded from this warranty. Should the Product used in the original installation no longer be readily available, the Manufacturer reserves the right to determine a suitable substitute at its option but will only provide a replacement product for the defective Product and not the entire installation.

The Manufacturer reserves the right to inspect any and all defects prior to any repair, remediation or settlement of such defect. In the event that the Manufacturer within its sole discretion elects to or is otherwise required to participate in the repair, remediation or settlement of any defect, the Manufacturer must be included in all discussions and decisions related to such repair, remediation and/or settlement. In the event that the Manufacturer is not provided notice on a timely basis, or the Manufacturer is not allowed the right of inspection, discussion or decision making in advance of repair, re mediation or settlement of any defect, this warranty is voided and the Manufacturer released from any and all liability for the defect or the claim.

General Terms:

No amendment or variation of the terms, conditions warranties, covenants, agreements and undertakings set forth herein shall be of any force or effect unless the Manufacturer same shall be reduced to writing duly executed by the Manufacturer and the party purchasing the Product from the Manufacturer. Any provision in this warranty which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof or affecting the validity or enforceability of such provision in any other jurisdiction. The division of this warranty into Articles, Sections, Subsections, Schedules and other subdivisions, the inclusion of headings and the provision of a table of contents are for convenience of reference only and shall not affect the construction or interpretation of this warranty. The headings in the warranty are not intended to be full or precise descriptions of the text to which they refer.